Affordable web based tools to simplify your small business's low-contact customer experiences.

Product Overview

The Virtual ConciergeFor hotels, rental desks, and office appointments.

Who wants to wait in a crowded lobby just to check in? With a little planning ahead and our Virtual Concierge, your guests can skip uncomfortable lines and streamline their arrival process whether you are a hotel, rental desk, or office.

No downloads required. Desktop, laptop, tablet, and mobile-ready.

Sign Up Now See how it Works

Screenshot of concierge

Product Overview

The Curbside Wizard For dining, retail, and packaged goods.

How do you minimize crowd sizes when customers rush to pick up orders all at once? A little planning ahead and the Curbside Wizard can help manage the confusion. This easy-to-use system provides 2-way order status notifications and a 'check in upon arrival' feature to simplify the process.

No downloads required. Desktop, laptop, tablet, and mobile-ready.

Sign Up Now See how it Works

Screenshot of curbside wizard

Your business has never needed to adapt so quickly.

With 10 years in web-based operations application development, our business has never needed to share our expertise more widely.

Our users enjoy an easy-to-use web service that is designed to streamline the low-contact interactions that your customers have come to expect in the post Covid-19 environment.

Click here to read more about 217 Studios

Powered By 217 Studios LLC

How it Works

The Virtual Concierge

The Virtual Concierge is a web based tool to help your front desk or receptionist easily manage the check in process of guests arriving for their reservations.

Below: The Virtual Concierge's Reservation Tracker as seen from the guest's view.

First slide

Basic Account

A basic Concierge account acts in parallel with--but does not replace--your existing reservation system. This allows your staff or guests to manually submit a simplified form to utilize a powerful 2-way virtual check in experience managed from one site.

Advanced Account

Advanced integrations are also available to allow connections from your existing website or additional cusomization options or branding.

How do I manage my account?
Admin users can log in via iplannedahead.com to manage their Virtual Concierge accounts.
Do my guests need an account?
Nope. Your guests will be emailed a randomized link to view their check in instructions.
How do guests check in?
Your guests will have the option to 'check in' and describe their vehicle directly from their mobile devices.
How do I know when my guests arrive?
If you opt to use the mobile check in feature, you can view your activity dashboard in real time, or opt to recieve automated email messages from your account.
How do I set up my account?
On your first log in, the system will prompt you to enter information about your location and check in procedures.
Can I enter my own brand styles?
The basic account membership allows slight branding, more advanced options are available for advanced integration users.

User Guide

Managing Reservations

The front desk experience

A Concierge account allows you to easily manage the arrival and check in process of reservations or appointments at your own locations.

Continue Reading
User Guide

Checking in Guests

The guest experience

Your guests do not need an account to use the Virtual Concierge features. A custom link is generated and emailed for those who opt in.

Continue reading

How it Works

The Curbside Wizard

The Curbside Wizard is a web based tool to track order preparation, automate notifications, and coordinate pickups.

Below: The Curbside Wizard's Activity Tracker as seen from the seller's admin area.

First slide

Basic Account

We provide flexibility of how to make these features available to your customers. You can use the Wizard manually as needed to track orders as they come in through your existing methods, or you can accept orders directly through a listing on our community marketplace. The Curbside Wizard does not require a separate point of sale system.

Advanced Account

Advanced integrations are available to allow connections from your existing website or additional cusomization or branding.

How do I manage my account?
Admin users can log in via iplannedahead.com to manage their Curbside Wizard accounts.
Do my customers need an account?
Nope. Your customers will be emailed a randomized link to view their pick up instructions.
How do customers check in?
Your customers will have the option to 'check in' and describe their vehicle directly from their mobile devices.
How do I know when my customers arrive?
If you opt to use the mobile check in feature, you can view your activity dashboard in real time, or opt to recieve automated email messages from your account.
How do I set up my account?
On your first log in, the system will prompt you to enter information about your location and check in procedures.
Can I enter my own brand styles?
The basic account membership allows slight branding, more advanced options are available for advanced integration users.

User Guide

Managing Orders

The order tracking process

A seller account allows you to easily manage the preparation, scheduling, and exchanging of packaged orders at your own locations.

Continue reading
User Guide

Exchanging Orders

The order exchange process

Your customers do not need an account to use the Curbside Wizard features. A custom link is generated and emailed for those who opt in.

Continue reading

Why Plan Ahead?

Businesses now more than ever are turning to technology to meet new expectations.

For many consumers, spending decisions now begin with a question: Do we have to wait in a crowd?

When customers ask what distancing options you offer, would you rather say "I planned ahead", or "I don't do that"?

Our pricing rates are meant to keep community-level businesses competitive with affordable options to meet changing customer demands.

Free Trial*

$0 / 1 week

Sandbox account.

  • Admin access via community site
  • Access to user guides and sales team

*Sends test requests only.

Basic Membership*

$15 / mo

One membership price.

  • Admin access via community site
  • Listing on community marketplace (optional)

*Up to 1,000 requests/month.

Advanced Membership*

Contact for pricing

Advanced options include:

  • Add our code to your site.
  • Customized branding and email templates.

*Required for users expecting more than 1,000 requests/month.

Live Demos

Virtual Concierge

Click below to request a temporary password to our demo account.

Request Demo Password

Curbside Wizard

Click below to request a temporary password to our demo account.

Request Demo Password